You have to watch the waiters. They will add gratuities to your drinks if you don’t cross off the tip portion.

So let me start by saying this is not my first time on this cruise. I’ve previously sailed 3 times before they renovated to what now is Margaretville. My previous experiences where wonderful but on sail date 08/06/22 was anything but that. We traveled with a group of 12 people including myself for one of our groups birthday. We arrived at about 11am and everything went smooth check in/ paperwork the lady who helped us was really nice. We boarded after buying the drink package for $99 keep in mind there’s 12 of us. We boarded and went directly to have lunch at the buffet the food was very bland everything needed salt and or flavor so was not impressed. After lunch we went exploring the cruise ship and bar hopped around the cruise to different bars the bar staff would scan our bracelet and then ask different members for their room key we were all told different reasons as to why they asked for the room key, reason told to me was (because they needed to keep count of drinks per room) ended up finding out that was a LIE, they ask for the room key to charge you 18% gratitude so basically they charge you 15 dollars even though you paid $99 for a drink package they are not honest and tell you what the card is for. When we finally went to our rooms the rooms where just as pictured on the website and where very clean no complaints there. Now here is where it gets interesting and the reason for my complaint/review at around 430pm (keep in mind we had been on the cruise for hours drinking eating etc.) cruise leaves the port of palm beach at 5pm so basically 30 min before departure. The person who was traveling with me in my cabin got pulled off the cruise and told they needed to speak to them at check-in off the cruise with no explanation as to why. They removed him without his Identification, Money, Paperwork or luggage. My cabin mate calls me on the phone and states they weren’t going to let him board back on because his birth certificate is old and he doesn’t have the proper paperwork. KEEP IN MIND WE HAD ALREADY BOARDED ATE,DRANK, even taken a dump in the cabin to be specific for hours and decided to take him off 30 min before departure. I go to customer service to see what’s going on and I’m told that they were looking for me as well keep in mind I have a passport. Finally I stated we had been on here for multiple hours what’s the problem when it was their negligence in letting us board if technically we weren’t allowed. The supervisor or whoever she was kept saying it didn’t have anything to do with the cruise it was immigration and a new law as of 2010 for Puerto Ricans who traveled with birth certificates needed to have the most updated version and my cabin mate had his Original birth certificate and Drivers license from when he was born (which it state on Margaretville website that you all you need is a US ORIGINAL BIRTH CERTIFICATE and ID OR PASSPORT) no where on there does it say you got to have the most updated one because from what I know we are only born once in our life and our parents info and other info stays the same, and was allowed to board but for some reason decided 30min before departure he wasn’t allowed. Finally I decided I’m disembarking too because obviously the trip was meant for my cabin mate and I didn’t want to travel without him. When I get downstairs there was about 5 female workers gossiping and looking at me funny because I was trying to once again understand what happened since they let him board hours prior, she goes through her spill making comments about how he should have a passport to travel…. ummm since when is it a requirement to have a passport its optional anyways the worker starts talking crap to another worker while I’m literally standing there so I called her out and she’s gonna stare at me like I’m supposed to be intimidated. I recorded all our the conversation an event that happened because we got treated like criminals. After seeing we weren’t going anywhere and they were refusing him

Are you serious? Bed bugs? What deck were you on? I was getting ready to book now I am terrified!!

Wow! This is very rude. Maybe you belong on the jail excursion.